Assistant Director of Student Accounts - Clark University
Location: Worcester, Massachusetts
Internal Number: 151818
Location: Worcester, MA Category: Staff and Administrators Posted On: Thu Aug 11 2022 Job Description:
The Assistant Director of Student Accounts is responsible for managing the Cashier and Student Accounts Operations area, ensuring that it is run effectively and efficiently. The Assistant Director is also responsible for counseling a portfolio of Clark University's student population on financing options and making sound financial decisions related to extending credit.
Counsel students and their families regarding financing options related to their financial obligations.
Monitor students' outstanding balances and take appropriate action including but not limited to, due diligence letters, refunds, and decisions regarding extending credit to students.
Manage the Cashier and Student Account Operations and supervise two staff members in that area.
Monitor and take appropriate action on student account collection inventory lists.
Collaborate with the Financial Aid Counselors regarding students and work together to assist students and their families on determining the optimal financing solution.
Review and process Dean Action Forms insuring proper charges and refunds are processed.
Responsible for the reconciliation, payments, enrollments, waivers, and decisions regarding Clark University student health insurance.
Audit daily cashiering batches for the University Cashier and the Operations Coordinator for Student Accounts including, approvals. Review the daily total batch and bank deposit.
This position acts as the lead person for ordering daily cash, as requested by the University Cashier. The Assistance Director is also responsible for periodically auditing the amount of petty cash in the Cashier Office ensuring it proves to the general ledger.
Coordinate the activities of the Perkins and Clark loan programs insuring that the two Student Account Counselors are trained and complete required activities related to collections, deferments, assignments and other activities. This includes maintaining a solid understanding of regulations and policies of these loan programs.
Assist in training of staff.
Cover the Cashier Office as needed.
Assume responsibility for the department in the absence of the Director.
Prior experience working with and contributing to a diverse workplace with the ability to interact effectively with a broad range of constituents on campus.
A bachelor's degree is required; a degree in accounting, finance or business administration is preferred. Five plus years in the area of Student Accounts and loan collections may be used in replacement of the educational requirements. The right candidate should possess higher education experience in Student Accounts, Financial Aid or a related field. Applicant should be a high energy employee with a commitment to high quality customer service and possess excellent counseling and communication skills, both oral and written.
Ability to communicate effectively both orally and in writing
Proven record of effective counseling
Commitment to high quality customer service
Knowledge of Microsoft Office
Proficient in computer use
Ability to make informed decisions with little supervision
Ability to effectively motivate and manage staff
Ability to work independently or as part of a team
Clark University currently requires all employees and students to be vaccinated against COVID-19. Exemptions will be made for medical or disability reasons or religious beliefs, and could be made, at the sole discretion of the University, for other well-documented reasons.
Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.
Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.
Founded in 1887, Clark University is a liberal arts-based research university committed toscholarship and inquiry that addresses social and human imperatives on a global basis. It is the place where Robert Goddard invented the modern rocket, where Sigmund Freud delivered his only lectures in the United States, and where current students stake their claim to the Clark motto, “Challenge Convention, Change Our World,” which is the rallying cry that inspires our community every day. Located in Worcester, Massachusetts, Clark University educates its undergraduate and graduate students to be imaginative and contributing citizens of the world, and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. The University’s engages students in such areas as biology, chemistry, economics, geography, psychology, urban education, management, environmental science and policy, Holocaust and genocide studies, and international development and social change. Clark University’s pioneering model of higher education, LEEP (Liberation Education and Effective Practice) compels undergraduate students to thrive in authentic world and workplace settings, and prepares them for lives and careers of consequence.