Student Accounts Coordinator - Wittenberg University
Location: Springfield, Ohio
Internal Number: 168914
Location: Springfield, OH Category: Support Staff Positions Posted On: Wed Oct 18 2023 Job Description:
The Student Accounts Coordinator is responsible for providing quality customer service by performing a variety of student account/accounts receivables functions that includes student billing and collections, payment plan processing and ensuring students and families are assisted in all student accounts operations. This person will also assist with non-student receivables while collaborating with other departments to ensure all functions are performed in compliance with institutional, federal and state policies. This is a full-time, hourly position reporting to the Assistant Director of Business Operations.
Essential functions include, but are not limited to:
Coordinate and maintain billing and collection services and relationships with various divisions/departments such as, but not limited to, Registrar, Residence Life, Financial Aid, Bookstore, Greek Organizations, International Affairs, Admissions, and Conference Services.
Coordinate collection outreach efforts via email, mail, telephone and text. Maintain accounts with collection agencies while processing placements, recording payments, providing additional information to agencies as requested, monthly reconciliation, and performance tracking.
Provide excellent customer service to students, families, and other partners that have inquiries about the financial aspect of their account statement. Maintain a basic understanding of the various approaches to financing a college education through financial aid, student loans, payment plans, and other avenues.
Maintain and manage consistent communication with third-party service providers for day-to-day activities including, but not limited to, collections agencies, payment processors, ID card providers, and other financial institutions and vendors.
Coordinate the processing, depositing, and reconciliation of bank deposits, cash receipts, wire transfers, ACH and credit card payments.
Assist with the annual 1098T preparation and distribution process for all students.
Support the institution's policies and procedures in respect to student account operations.
Research student accounts with outstanding balances, document collection attempts and process holds/restrictions accordingly.
Process all non-student transactions through various departments such as athletics, academics, external relations, advancement (when needed), etc.
Assist with system implementations/modifications pertaining to student account operations.
Assists various Finance & Administration leaders with special projects and implementations when necessary for the overall success of business operations.
Assists the Office of Conference Services with billing vendors, reviewing contract information, and potentially assisting the Conference Service area during off-months (i.e. summer months when there are fewer students on campus).
Performs other relevant duties as assigned such as special projects, programs, developmental activities, etc.
Associate's degree required. Diploma/GED and 5+ years of experience in Accounts Receivable/student accounts may be accepted in lieu of the degree requirement.
1 - 3 years of relevant working experience.
Competency and experience with Microsoft Office (Excel, Publisher, Outlook, and PowerPoint) is necessary.
Payment processor system experience preferred.
Experience using Ellucian Colleague preferred.
Experience in a higher education setting is preferred. Technical skills will be crucial to the success of this position.
Enthusiastic and positive attitude is necessary for a productive and efficient work environment. Effective communication with various constituents/groups is necessary in order to be successful in role.
Work in a typical office environment with the ability to adapt to different meeting spaces as needed to perform essential duties of position. Ability to manage multiple tasks and frequently-changing priorities.
Wittenberg is committed to attracting and retaining highly qualified individuals who collectively reflect the diversity of our student body and society at-large. Please see our notice of nondiscrimination housed on our website.
The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment.
Employment at Wittenberg University is contingent upon satisfactory completion of applicable background checks including but not limited to: criminal records, educational verifications, driving records (when job-related), and/or credit history (when job related).
A Lutheran-affiliated liberal arts college in the heart of Southwest Ohio, Wittenberg is nationally recognized for accessible professors, engaging classroom experiences, service opportunities, and valued athletics traditions. Wittenberg University is committed to providing a comprehensive and competitive employee benefits package that attracts and retains talent to further the university's mission and contributes to the personal and financial well-being of employees and their families.