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Director of Client Support and Account Management, University Information Services Georgetown University

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Director of Client Support and Account Management, University Information Services - Georgetown University

Job Overview

The Director of Client Support and Account Management manages the Account Managers team, as well as outreach, education, documentation and program services that enable and empower faculty, staff and students to effectively use technology to achieve University goals.

As well, they manage several operational services - such as the Departmental Technology Representative Program; support the UIS Program and Project Management initiative; set and manage compliance to customer support best practice and reporting guidelines; provide guidance and support for how Account Manager team will support; and collaborate and/or initiate services to the community.

They establish and maintain peer relationships with institutions across the university, U.S. and around the globe; and often lead or provide staffing for cross-functional project and product teams to define, develop and deliver new services.

Work Interactions

Reporting to the AVP, Office of the CIO, the Director of Client Support and Account Management directs a team of UIS account managers, and directly manages teams and individuals throughout the organization assigned to project teams.

They also interact regularly with the AVP, Enterprise Services, Director of Service Management, Manager, IT Training and System Documentation, and other UIS management; and with senior managers throughout all campuses, as well as with vendor representatives.

Qualifications

• Bachelor's degree - preference for Master's degree
• At least 10 years of experience working in an IT field or related environment
• Minimum 10 years' experience managing IT programs or projects
• Excellent oral and written communication skills and the ability to communicate effectively with both technical and non-technical staff
• Strong organizational, prioritization, and time management skills
• Experience working with diverse stakeholders preferably in an academic or research organization
• Experience managing personnel and dealing with conflict
• Demonstrated ability to implement/operationalize innovative IT projects working between educational and industry/government/commercial entities
• Availability and willingness to work some evenings and weekends

Preferred qualification

Experience working in higher education environments

Work Mode: Telework. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources Mode of Work Designation.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

COVID-19 Vaccination Requirements:

The Georgetown University community is committed to our public health approach and the important role that vaccines play in contributing to the safety of our University and our broader communities. Georgetown University requires students, faculty, staff and visitors to be fully vaccinated against COVID-19 and to have received a COVID-19 vaccine booster shot when eligible, or to have an approved medical or religious exemption. This requirement applies to all faculty and staff, including teleworking employees. Complete details and updates can be found in the Coronavirus (COVID-19) Resource Center.


To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/2115-Wisconsin-Ave-3rd-Floor/Director-of-Client-Support-and-Account-Management--University-Information-Services---Georgetown-University_JR14556







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