Assistant/Associate Director of Student Accounts - Wittenberg University
Location: Springfield, Ohio
Internal Number: 156889
Location: Springfield, OH Category: Administrative Positions Posted On: Mon Dec 12 2022 Job Description:
The Assistant/Associate Director of Student Accounts will serve as the main point of contact for students and families in relation to account queries. In addition, this position will assist with all day-to-day Student Accounts operations including, but not limited to, customer service, billing, collections, reconciliation, processing, and overseeing technical functions to ensure the university's receivables are in good standing. This important role requires accuracy, attention to detail, and the ability to provide, while motivating others to provide, an exceptional level of customer service to all students, families, and campus partners. This is a full-time, exempt-level position. A flexible working arrangement including hybrid/remote work may be considered.
Essential functions include, but are not limited to:
Supervise, coordinate and verify the activities of Student Accounts staff engaged in the collection, deposit and recording of all receipts, obtaining financial data for use in maintaining accounting and statistical records, and completing reports filed with third parties in accordance with federal, state and institutional procedures
Provide guidance, training and development, and mentorship to all Student Accounts employees.
Determine work procedures, prepare work schedules, and expedite workflows.
Review, update and standardize policies and procedures related to student accounts operations to improve efficiency of subordinates.
Assist the Business Office with accounting functions such as monthly journal entries and account reconciliations as well as annual audit support.
Coordinate and produce semester/monthly billing statements within the University's ERP system.
Counsel students, parents and campus partners on financial planning options related to their financial obligations, answer questions/queries related to student accounts while ensuring all staff are providing excellent customer service.
Responsible for all technical functions related to student accounts, including the set-up and ongoing maintenance of the accounts receivables system, tuition and fee rate table configuration and maintenance of third-party software for student account purposes.
Monitor students' outstanding balances and take appropriate action including but not limited to, due diligence letters, refunds, and decisions regarding extending credit to students.
Responsible for responding to escalated student account concerns and appeals.
Oversee the financial hold reporting process for internal reconciliation.
Audit all cashier sessions for accuracy and total batch and bank deposits, while being the final approver for all bank deposits.
Processes and reports qualified educational charges and scholarships/grants per student in compliance with IRS regulations on Federal Form 1098T.
Monitor delinquent student receivables and take necessary action for submitting receivables to third-party collections.
Coordinates debt write-off, payment plan options, and student payment options while instituting collection procedure changes as necessary.
Collaborates with the Office of Financial Aid regarding students' financial needs while assisting families on determining optimal financing solutions for their educational needs.
Identifies and resolves problems and inconsistencies, and determines appropriate corrective action. Responsible for the research and resolution of student account issues and communicating results to students and/or other interested internal/external parties.
Performs other relevant duties as assigned such as special projects, programs, developmental activities, etc.
Bachelor's degree required. Bachelor's in business administration or accounting preferred.
3 - 5 years of relevant working experience is required; 5+years is preferred.
Competency and experience with Microsoft Excel, Publisher, Outlook, and PowerPoint is necessary.
Experience in a cash management or collections setting required (preferably in higher education). Financial reporting experience is also preferred.
Technical systems skills will be crucial to the success of this position. Experience with Ellucian and/or Fundriver preferred.
Effective verbal and written communication skills and ability to effectively manage a team is required.
Critical thinking and problem solving skills are necessary.
Experience supervising staff is necessary.
Enthusiastic and positive attitude is necessary for a productive and efficient work environment.
High degree of accuracy; initiative and adaptability; attention to detail; strong organizational skills; ability to maintain confidentiality.
Work outside of normal business hours may be required.
Work in a typical office environment with the ability to adapt to different meeting spaces as needed to perform essential duties of position. Ability to manage multiple tasks and ever-changing priorities.
Upon offer of employment, Wittenberg will solicit a third-party provider to run a credit check for employment purposes on the selected candidate.
Wittenberg is committed to attracting and retaining highly qualified individuals who collectively reflect the diversity of our student body and society at-large. Please see our notice of nondiscrimination housed on our website.
The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment.
Employment at Wittenberg University is contingent upon satisfactory completion of applicable background checks including but not limited to: criminal records, educational verifications, driving records (when job-related), and/or credit history (when job related).
A Lutheran-affiliated liberal arts college in the heart of Southwest Ohio, Wittenberg is nationally recognized for accessible professors, engaging classroom experiences, service opportunities, and valued athletics traditions. Wittenberg University is committed to providing a comprehensive and competitive employee benefits package that attracts and retains talent to further the university's mission and contributes to the personal and financial well-being of employees and their families.