Director of Internal Communications and Operations Communications, Office of the SVP/COO & Office of Strategic Communications - Georgetown University
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
As a dual report in the Office of the Senior Vice President and Chief Operating Officer and the Office of Strategic Communications, the Director of Internal Communications and Operations Communications manages university-wide internal communications and provides leadership and strategic direction for the SVP/COO. The SVP/COO's portfolio includes Emergency Management, Financial Affairs, Human Resources, Internal Audit, Investments, Planning and Facilities, and University Information Services.
The Director of Internal Communications and Operations Communications conducts comprehensive reviews of major initiatives and develops and implements communications, presentations, programs and events that support the mission, strategic goals and objectives of the office. This person distills complex information for audiences including but not limited to internal decision makers, the Board of Directors, the University community and the public. The Director also works alongside content creators in the Office of Strategic Communications to produce and coordinate content creation, and tracks and evaluates content performance. The Director will develop and edit and daily internal communications newsletter for students, faculty, and staff and will work to ensure that non-academic websites are up-to-date and dynamic.
Leads University-wide internal communications
Prepares all communications materials for the Office of the SVP/COO, including talking points, PowerPoint presentations and briefings.
Develops, edits, and executes Daily Newsletter roundup for students, faculty, and staff.
Develops coordinates and implements communications strategy on all SVP/COO strategic issues management with an ability to maintain an effective balance between broad university and SVP/COO objectives and the needs of specific departments.
Serves as a member of the Office of Strategic Communications and helps communications colleagues around the University, developing strategy and internal narratives, rollout plans, and acting as a producer on communications priorities.
Planning and Emergency Management
Identifies communication opportunities for the SVP/COO.
Plans all forums/events and/or other approaches for promoting unit goals and objectives.
Oversees the development and implementation of SVP/COO-related communications plans, tools and tactics including multimedia, website and social media strategy and development.
Plays a role in emergency communications procedures.
Strategically coordinates and integrates communications - including change management communications and public relations across SVP/COO units to create consistent, effective messaging and integrating and aligning with University branding and communications direction.
Builds credible relationships with leaders of the operating units to coordinate messaging and timelines for University-wide and/or related University initiatives.
Manages non-academic websites (including Top Tier and COO) and ensures websites are up-to-date.
Prepares PowerPoint and other materials for SVP/COO presentations.
Serves as a producer for Georgetown's In-House Creative Services Agency, helping to coordinate production of videos (including securing subjects and locations) and billing internal clients.
Writes high-level narratives of University initiatives and web copy.
The Director has one direct report, the Internal Communications Manager.
The Director is a dual report to the Associate Vice President for Operations and the Associate Vice President for Communications. This position will sit within the Office of Strategic Communications. The Director works closely with the Associate Vice President for Operations, who manages the Office of the SVP/COO. The Director works regularly with colleagues in the departments that report to the SVP/COO and collaborates with communications staff throughout the enterprise and serves as a liaison to the Office of Strategic Communications.
As a Member of the Office of Strategic Communications, the Director will work closely with the Associate Vice President of Strategic Communications and content creators (editorial writers, videographer, graphic designers) to fully leverage Communications resources to highlight University initiatives. The Director manages the Internal Communications Manager.
Undergraduate degree required.
A minimum of five years project management, communications, web development, executive writing or consulting experience - preferably within higher education or a business and/or a fiscal environment.
A willingness and ability to prepare executive communications, including PowerPoint presentations and speeches/talking points.
Experience building out robust communications plans with change management; significant experience leading organizational change/projects in a complex environment with multiple stakeholders; ability to articulate vision, opportunities, and key information to executive leaders, the Board, the University community and the public.
Ability to organize/lead projects requiring integration of efforts across colleagues, university entities and external vendors/partners.
Ability to edit communications and web content to ensure accuracy and clarity. Experience in an academic/higher education environment a plus but not required.
High level of initiative and motivation; excellent oral and written communication skills, strong in PowerPoint, Excel, website maintenance and data manipulation.
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Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.